Geotab GO Device Orders: How it works
Assembling Your Order
When you make a purchase for a Geotab GO device and tracking plan through our site, a member of our Support Staff will contact you to ensure that the purchased solution is right for your needs. This includes asking questions regarding what you hope to get out of the system, as well as asking you information on the vehicle you plan to use your new Geotab GO device in. Some vehicles may need a heavy duty, light duty, or specialty adapter. The OBDII port location in some vehicles may cause the GO device to protrude, but this can be easily remedied by repositioning the port or making use of one of the aforementioned adapters. By having this conversation before we ship out your order, we can help to ensure that you will have everything you need to get started when your order arrives!
Once your order is confirmed and processed, we will start working on the customization of your database, add in your first initial user and some custom reports to fit your needs. This initial set up will be based on the previous conversation we had with you.
Onboarding and Support
After your order has shipped, our in-house Support Department will be contacting you to complete your Onboarding in order to further understand your needs and what will make the solution a success for you, as well as providing you with an introductory training session. Following this discussion, we will send out your login information and some useful getting started links. We will schedule an additional Review session with you during the Onboarding session as well. This can be a much-shorter screenshare session to review any outstanding questions or concerns with the system. This way, we don’t leave any questions on the table!
Your on-going training and support for the system will be handled by us, during our operating hours. Please contact us if you would like to add Geotab’s Premium 24/7 Support Services. We will check in on you a few weeks after you start using the system to make sure that it is working for your needs. We will also periodically check in on you throughout the year to make sure that you are always happy with our GPS tracking solution!
For more information on 24/7 Support, please review our Support Policy. Please call us directly if you are unsure about where to place your call.