Support Policy

GPS Tracking America Support

The role of our support team is to provide troubleshooting if there are any issues and training for the users of system, which is included in your monthly fee. We are available to do work that can be done by the clients themselves if you are unable to do this, however producing this type of work constitutes as a special request, which is available for a fee.

Geotab Premium 24/7/365 Support

When you purchase a Geotab GO device with any service plan from GPS Tracking America, you will be provided a personalized premium support phone number.
This is the direct line to Geotab’s technical support staff who are available to you 24/7/365 and your point of contact for any technical inquiries and support related questions. No longer will you be required to wait until regular business hours to get the support you need!

For billing and any other inquires such as additional purchases or adapters, call us directly at 877-477(GPS)-0987.

Support Services in your MyGeotab Database

Watch the video below for how to access support services directly in your MyGeotab database.

The Geotab 24/7/365 Premium Support Services will give you access to the following:

24/7/365 Technical Support Services

• Tier 1 and Tier 2 Premium Support (Live Chat, Web Form, Phone) — Frontline support via phone, local live chat or Web submission form, available directly from your MyGeotab database.
• Managed service level targets including:
Live Chat – Maximum wait-time of one minute
Web Form – Initial response within one hour
Phone – Maximum wait-time of one minutes

70% of all support tickets resolved in under one business day!

• 24/7/365 Phone Support — Call, chat, or submit a ticket for support any time, any day. Dedicated professionals help you get to the core of each issue.
• Enhanced Language Support — English, French, Mandarin, and Spanish via ticketing and live chat. Limited support hours may apply.

Please call us directly if you are unsure about where to place your call.